Refund and Returns Policy

Effective Date: January 2026

At Aurezo Hair Products, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days after delivery under the following conditions:

  • Item must remain unused and unwashed
  • Original packaging must be intact
  • Lace must not be cut or damaged
  • Product must not be altered in any way

Products that do not meet these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used wigs or extensions
  • Customized products
  • Clearance or sale items
  • Products damaged by customer misuse

3. Refund Processing

Approved refunds will be sent back to the original payment method used during checkout.

Estimated Refund Processing Time

Payment Method Estimated Processing Time
PayPal 2–5 Business Days
Credit/Debit Card 5–10 Business Days
Cash App 2–5 Business Days
Apple Pay 2–5 Business Days
Klarna / Afterpay 3–7 Business Days

Processing times may vary depending on your financial institution.

4. Exchange Policy

Customers may request an exchange for eligible products if:

  • Wrong item was received
  • Product arrived damaged
  • Incorrect size or length was delivered

Exchange requests must be made within 7 days after delivery.

5. Shipping Insurance

If shipping insurance was purchased during checkout:

  • Orders canceled before shipment may qualify for a full insurance refund
  • Claims for lost or damaged packages are reviewed individually

6. Return Shipping

Customers are responsible for return shipping costs unless the error was caused by Aurezo Hair Products.

We recommend using a trackable shipping service for all returns.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us immediately with:

  • Order number
  • Photos of the product
  • Description of the issue